WebAdvisor Help

WebAdvisor (http://go.bergen.edu) is the online registration program for Bergen Community College.  Students receive login information from the college. 

Q: What if I don't know my User ID?

A:  If students have not used WebAdvisor before, or if they don't remember their User ID, they can follow the links to get their User ID.  (Click on the "I'm new to WebAdvisor" link or the "Account Information" link found at the bottom of the Main Menu screen.)  They will be asked to enter their last name and either their Student ID number (a.k.a. Colleague ID) or their Social Security Number.

Q:  What do I do if I don't know my password?

A:  If a student forgets their password, they can automatically reset that password if they have an email address on file.  If students do not have an email address on file, or if that email account is no longer in use, they must go to the Registration Office and speak to a person to have the password reset.  Alternatively, students can contact the Registration Office via regoffice@bergen.edu.  Phonecall requests for this information will not be accepted.  Resetting a password is a multi-step process.  A temporary password is sent to the student's email address on file with the college.  That password will give the student temporary access to WebAdvisor.  The student will immediately be prompted to devise a new password that they can remember.  The form will ask them to enter their "old password" which is the temporary one.  Then, they will have an opportunity to create their own password.

Q:  How can I report a change in my email account?

A:  Students can update their email account on file with the college through the "Email Address Change" option on their "Current Students" menu.  Students must be logged into WebAdvisor to have this choice.

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